1. Eligibility for Returns

• Returns are accepted within 14 days from the date of purchase.
• The product must be in its original condition, unused, and in its original packaging.

2. Return Process

To initiate a return, please follow these steps:

Contact Customer Service:

• Email our customer service team via the Return Form below with your order number, the reason for the return, and any relevant details.
• A customer service representative will provide you with a Return Authorization (RA) number.

Packaging:

• Pack the product securely in its original packaging, including all accessories and documentation.

Include RA Number:

• Clearly mark the RA number on the outside of the package.

Shipping:

• Ship the package to the address provided by our customer service team.
• Customers are responsible for the cost of return shipping.

3. Inspection and Refund Process

• Once we receive your return, our team will inspect the product to ensure it meets the eligibility criteria.
• If the product is in its original condition, we will process a refund to the original payment method, excluding the original shipping cost.
• Refunds may take 5-10 business days to reflect in your account.

4. Damaged Products

• If your Valkyrie Case arrives damaged, please contact us (support@valkyrieproducts.com) immediately with clear photos of the damaged product and packaging.
• For minor damages or broken pieces, we may provide replacement parts at no additional cost.
• If the case is extensively damaged, we may offer a partial refund based on the severity of the damage.

5. Contact Information

For any questions or concerns regarding returns, please contact our customer service team via the contact page. We appreciate your business and aim to provide the best customer service possible.

Thank you for choosing Valkyrie Products!

Last updated: January 10, 2024